What is the difference between a Medicaid number and a case number? Where do I find these numbers?

Your Medicaid number also known as a recipient number or individual number is a 9-digit number than can be found on the ‘Your Texas Benefits’ card. Doctors and pharmacies use this number for billing. Your case number is a 10-digit number that HHSC uses to bundle and process benefits you receive through their agency. Your case number can be found on letters you receive from HHSC or you may also request it from a rep at 211.

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